Reducing fare evasion at public transport accesses.

Commuter and regional train operator Ferrocarrils de la Generalitat de Catalunya, FGC is a company that belongs to the Government of Catalonia and operates several train routes. FGC wants to minimize the number of people who do not pay to use this public transport, while also reducing the number of spot ticket inspections of paying passengers.

Implementing DETECTOR led to a significant reduction in fare evasion for FGC. The system allows inspections to be carried out very selectively and efficiently, which reduces the need for random ticket inspections of paying passengers and consequently results in higher passenger satisfaction.

DETECTOR is a support tool for inspectors that dramatically reduces attempts at fare dodging. DETECTOR generates real-time alarms that are sent to transport inspectors so that they can intercept suspects and check if they have a valid ticket.

The initial objective of this technology is to detect anyone who does not use a ticket to access the platform at station entrances. The perpetrators usually go quickly through the barrier just behind someone who has used a ticket in the short time that the barrier remains open for safety reasons, a practice known as tailgating.

The DETECTOR management tool provides real-time passenger flow and ticket evasion statistics, offers follow-up of interventions, and, in the future, will generate recommended inspection itineraries to optimise the effect of ticket checks. The system facilitates cooperation between several teams of inspectors, who can be deployed and efficiently coordinated in a wide range of stations. AWAAIT is fine-tuning analysis modules to provide real-time alerts of vandalism in the visual field covered by its cameras.