Axis camera network helps in car washes throughout the Czech Republic.

Automyčka Express operates a network of car care centers throughout the Czech Republic. In an effort to ensure the highest level of service, the company decided to invest in a digital camera system. The purpose of this was to improve the resolution process concerning customer and insurance claims. This video surveillance system was also to check whether the staff at each facility were washing vehicles for the prescribed amount of time and whether they were only serving those customers registered in the internal database.

The surveillance system fulfilled its intended goal and proved successful in quickly resolving incidents in the car wash and customer claims. Furthermore, it also brought many other benefits. Car-to-car pairing with cars registered in the custom database significantly eliminates the possibility of circumventing the system through the use of unfair practices by some employees in the past. The cameras installed in the office have several advantages thanks to the additional sensors, from access to records during cash handling to alerts on unauthorized movement of persons.

“Sometimes it happens that there is a customer who complains that we have damaged their car in our car wash. In that case, the camera recordings will allow us to quickly resolve a vast majority of incidents,” says Mr Kettner. However, the path to reliability and smooth functionality of the entire system was not without obstacles. The integrator, Netrex, had to ensure that the license plate reader outputs were connected to the order management system. “The challenge was primarily to filter incomplete license plates. In the end, however, we managed to resolve the problem,” says David Capoušek, CEO of NetRex

“The cameras are running ACAP application for licence plate detection and analysis, and thanks to the varifocal lens it is possible to capture the monitored brand exactly as needed,” explains Mr Capoušek. AXIS M3045-V and AXIS M3046-V are used as surveillance cameras. There are approximately 4 to 8 cameras in each car wash branch. In total, NetRex placed over 100 Axis cameras in the network of stores, all with a minimum resolution of 1080p. To allow for some situations to be dealt with immediately, NetRex created a preview screen at Automyčka Express headquarters that displays cameras online.